We are sorry to hear that you are experiencing difficulties with our online reservation module.
For security reasons, and because we require a bank card imprint to confirm each reservation, unfortunately it is not possible to book by email, messaging, or phone.
Here are some common problems and solutions to try:
- Browser issue: Try clearing your browser cache or using another browser.
- Use of Google Translate (you can spot this issue if the restaurant name appears translated into another language): Activating Google Translate on the booking page may cause a blockage just before the credit card entry step. Please disable Google Translate and select your preferred language directly within the booking module (top right) to complete your reservation.
- Internet connection issue: Check that your internet connection is stable.
- Bank card issue: Make sure your bank card is valid and all information is entered correctly.
- Using the back or refresh buttons: Avoid using the "back" or "refresh" buttons on your browser during the reservation process, as this may interrupt the procedure.
- Unconfirmed reservation attempt: If you have already tried to book without completing the process, wait 10 minutes before trying again so the system can reset the session and avoid duplicates.
- Closing the page during payment confirmation: It is important to wait for the redirection to the confirmation page after validating your bank card. Closing the page too early will prevent your reservation from being completed.
- Security issue: Check that your browser allows pop-ups and necessary redirections.
After a reservation is correctly completed, you will automatically receive a confirmation email with your reservation details.
If you do not see this email, please check your spam or junk folder.
If the problem persists, please let us know:
- The error message displayed, with a screenshot if possible
- The step at which you were blocked
We will do everything possible to help you finalize your reservation and look forward to welcoming you soon at Le Coupe-Chou.